Customer reviews of Thompson & Thompson
At Thompson & Thompson we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Thompson & Thompson
Based on 17 customer reviews
By Liam B on 15 November 2020 | Purchase not verified
Travelled over from Ireland to purchase a beautiful Volvo S60,this is my 2nd time to deal with T+T can’t fault these guys they sell quality cars and go the extra mile to answer any questions you may have
By Anne L on 29 February 2020 | Purchase not verified
I bought a Peugeot Partner last August. I can’t fault this garage, they were extremely helpful throughout, the car was immaculate when purchased and there have been no problems at all. I will definitely use them again.
Excellent, friendly dealers.
By Steve W on 20 February 2020 | Purchase not verified
I’ve had my Volvo XC60 for 2 weeks now, very pleased with the vehicle, what a comfortable car. When dealing with all at Thompson & Thompson everything was easy and friendly right from the initial test drive to the final deal. Better than fair offer on my PX and minor issues pointed out on the Volvo were dealt with before collection without any issues. Unfortunately an unforeseen warning appeared on the engine management of the car after a long run, contacted my local Volvo dealership but as soon as I mentioned Thompson & Thompson they said that they deal with these boys and there would be no problem with any repairs under their warranty, very reassuring to hear. Turned out to be a faulty sensor and because the car had a full Volvo service history would be repaired at full cost to Volvo, didn’t cost me a penny. Tip there is to buy with Complete service history that may save you money in the future. Apart from this minor hiccup the overall experience was excellent, thanks boys.
By Matthew S on 30 August 2019 | Purchase not verified
As a general rule, I don’t write reviews (good or bad) but for once, I feel I ought to point out a good experience. I have just replaced my Mitsubishi with a slightly newer model. The newer car was delivered from sunny Wales all the way to Wiltshire and my old car taken away. Whilst I know the model well, the new one is in great shape and I got the sense that there was genuine attention to detail being paid and the extra mile was gone ( e.g. all the gumf such as entertainment system ancillaries, locking nuts, alarm codes etc were accounted for and anything missing explained). This was a good deal - I wouldn’t have bought the car unseen otherwise! A small family business doing a great job. Apparently, moderators hunt you down if you mention names so instead.....many thanks to P, M, A and not forgetting S ....you all know who you are :-)
By Stephen T on 17 April 2019 | Purchase not verified
I was very wary of buying from a dealer who was unknown to me but have to say T&T were very good. The process to buy a car from them and part exchange my old car was easy and not pushy. My new car had a fault within the warranty period and T&T could not have been more helpful in sorting out the warranty claim. I should also add the fault could not have been foreseen by anyone so they were not knowingly selling a faulty car. So, T&T confounded all my negative preconceptions about car dealers, I’m very happy with my car, and I would definitely recommend them.
Preexisting Problems Cost Me Nearly £1000
By Matt S on 07 November 2018 | Purchase not verified
Sold me a vehicle with serious preexisting problems (broken glow plug glued into cylinder head, snapped swirl arm and other related issues), but refused to meet their full obligations under the Consumer Rights Act 2015 and pay for rectification. Although they did make a "goodwill" gesture to pay for some work, the overall bill still left me nearly £1000 out of pocket. To compound the issue, whilst trying to reduce their apparent liability for the broken components, they even flat-out lied to me regarding the ignition functions of the engine (specifically that a diesel engine will not fire if the glow plugs aren't working - true for older units but absolutely false for a modern direct injection engine). Cannot be trusted.
By Edmund S on 29 January 2018 | Purchase not verified
I have just purchased my second car from this company and have to say they now have a long term customer who has no need to look elsewhere for any future deals. I found their after sales service was second to none with only a minor issue that was resolved immediately and at my convenience. My wife has now decided that she is going to P/EX her car for an upgrade based on what she saw of my experiences. First class highly recommended.
Thompson & Thompson
- 01291 425509
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|Monday||10:00 - 16:00|
|Tuesday||10:00 - 16:00|
|Wednesday||10:00 - 16:00|
|Thursday||10:00 - 16:00|
|Friday||10:00 - 16:00|
|Saturday||10:00 - 15:00|
Alternative times available by appointment. AFTER HOURS PLS CALL; 07831243751